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Confidentiality declaration

CONFIDENTIALITY DECLARATION

This website is the property of Automobiles Citroën. It is operated by Automobiles Citroën, a simplified joint stock company whose head office is located in France, 2-10 boulevard de l'Europe 78300 Poissy, RCS Versailles B 642 050 199. This website is hosted in Europe by the IT services of Stellantis.

Please read this policy carefully before browsing and using this website as it explains how your personal data is processed. Your navigation on this website indicates that you accept this policy.

1. CATEGORIES OF PROCESSED DATA / LINKS TO OTHER WEBSITES/APPLICATIONS

We care about your privacy. We collect and process different types of personal data through this website. This includes :

  • information you provide to us when you request and use our services and website, such as your name, address, email address
  • the information we need when you report a problem with our website
  • Information collected using cookies
  • Information about your vehicle as well as specific contract data that we need for the individual performance of the website (e.g. purchase date, service dates) and to provide an optimal user experience with the best service for your vehicle

For more details, see section 2.

 

This website may also contain links to other Citroën or Stellantis group websites or to websites of Citroën partners, authorized garages, other affiliated companies or social networks. When you click on such a link to one of these other Citroën or third party websites, please note that these websites have their own data protection policies. We encourage you to check their privacy policies when using these websites.

 

This website may also contain iFrames whose content comes from other Citroën or Stellantis group websites. Citroën provides this external content to Internet users for greater comfort. Therefore, when you visit a page that contains iFrames, these websites may use cookies. Please see Citroën's cookie policy for more information.

 

You are informed that Citroën declines all responsibility for third party websites.

2. INFORMATION ON THE PROCESSING OF PERSONAL DATA

Your personal data will be processed to manage and satisfy your request and for general administration purposes by Automobiles Citroën as data controllers, in the terms below.

As data controllers, we process your personal data as follows:

Data / Data categories (mandatory data is marked with an asterisk*) Purpose(s)

Identification and contact details

(name*, email address*; telephone number, postal address (* if applicable)), model details*, selected Citroën partner*, interest in a rental/financing service, type of request (* the if applicable), fleet specific data (*if applicable)

 Contact, communication and processing of requests

Identification and contact details

(name, email address*)

 Newsletter subscription/unsubscription management

Identification and contact details

(name*, email address*; telephone number, postal address (*if applicable), contact preferences, vehicle identification data (e.g. vehicle identification number (VIN)*, registration number / license plate, first date of registration), product and service specifications (e.g. model, equipment, engine), type of service*, odometer reading, date/time of vehicle drop-off, date/ pick up time, courtesy car

 Management and processing of service requests
Identification and respective contact details*, vehicle identification data*, product specifications*, odometer reading Management and processing of the vehicle trade-in value assessment request
Information collected through cookies Please see our Cookie Policy for more information

Data marked with an asterisk (*) is mandatory and constitutes a contractual requirement. You are also required to communicate them to us. If you do not provide this data, we will not be able to respond to your request.

Depending on your profile and user behavior while browsing our website, a pop-up window may be presented to you, offering you a test drive or a voucher for the model that interests you.

Your personal data will be kept for ten years after the end of the contractual relationship. If you have given your consent to the use of your data for marketing purposes, your personal data will be retained for these purposes for three years after the last contact with us.

 

We communicate your personal data to the following recipients for the reasons indicated below:

 

A. For purposes linked to the execution of a contract or linked to pre-contractual measures taken at the request of the data subject before the conclusion of a contract in accordance with Art. 6(1)(b) of the General Data Protection Regulation (GDPR)

Identification and contact details

(name*, email address*; telephone number, postal address (* if applicable)), model details*, selected Citroën partner*, interest in a rental/financing service, type of request (* the if applicable), fleet specific data (*if applicable)

 Making contact, communicating and processing requests; Newsletter subscription/unsubscription management

Citroën and PSA Automobiles SA, 2-10 Boulevard de l’Europe, 78300 Poissy, France and Your selected Citroën partner.

The aforementioned recipients share your personal data with its IT service providers who assist it in managing the purposes mentioned, and in particular with:

  • Capgemini (Capgemini Technology Services, 5/7 rue Frédéric Clavel – 92287 Suresnes Cedex - France) which engages other subcontractors located outside the European Economic Area (EEA) and therefore in a country which does not have a level adequate data protection. There is no adequacy decision from the European Commission, but there are appropriate safeguards, which in this case are Capgemini's Binding Corporate Rules (BCR). To obtain a copy, please follow this link: https://www.capgemini.com/resources/capgemini-binding-corporate-rules/
  • Atos (Atos SE, River Ouest, 80 Quai Voltaire, 95877 Bezons cedex, France) which engages other subcontractors located outside the European Economic Area (EEA) and therefore in a country not having a level of adequate data protection. There is no adequacy decision from the European Commission, but there are appropriate safeguards, which in this case are the Atos Binding Corporate Rules (BCR). To obtain a copy, please follow this link: https://atos.net/content/dam/global/documents/atos-binding-corporate-rules.pdf
  • Salesforce (Salesforce.com EMEA Limited, Village 9, Floor 26 Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY, United Kingdom) located outside the European Economic Area (EEA) and therefore in a country that does not have a adequate level of data protection. There is no adequacy decision from the European Commission, but there are appropriate safeguards, which in this case are the Binding Corporate Rules (BCR) of Salesforce. To obtain a copy, please follow this link: https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/Salesforce-Processor-BCR.pdf
    • BETC, 1 Rue de l’Ancien Canal, 93 500 Pantin, France
    • Mediacom, 57 Rue de Villiers, 92 200 Neuilly-sur-seine
    • IBM GBS France, 17 Avenue de l'Europe, 92275 Bois-Colombes, France
Identification and contact details*, vehicle identification data*, product specifications*, odometer reading Market research and consumer surveys to collect opinions regarding Citroën products and services (e.g. customer satisfaction surveys) only in the case where the customer can be contacted via the communication channel(s) chosen for these purposes without their prior consent

Autobiz SAS, 4, place des Vosges, Immeuble LAVOISIER, 92400 COURBEVOIE, France] and your selected Citroën partner.

Other recipients: See the IT service providers mentioned above.
B. For purposes relating to the legitimate interests pursued by the data controller or by a third party in accordance with art. 6(1)(f) of the GDPR, unless you have exercised your right to object (art. 21 (1) of the GDPR):
Data/Data Categories Purpose(s) Recipient(s)
Identification and contact details*, specifications of products and services* Market research and consumer surveys to collect opinions regarding Citroën products and services (e.g. customer satisfaction surveys) only in the case where the customer can be contacted via the communication channel(s) chosen for these purposes without their prior consent

Citroën France and PSA Automobiles SA, 2-10 Boulevard de l’Europe, 78 300 Poissy, France

The aforementioned recipients share your personal data with its IT service providers who assist it in managing the purposes mentioned, and in particular with:

Aura Corporation Limited, 18 London End, The Old Post Office, HP9 2JH BEACONSFIELD, Great Britain

3. INTERACTION WITH SOCIAL NETWORKS

3.1. CUSTOMER SUPPORT VIA SOCIAL MEDIA

You can also contact us through our social media channels. For example, if you send us or post a message on our social media pages, we may use the information contained in your message or post to contact you regarding the question/request raised. In order to provide you with the requested assistance, we may ask you to provide, via direct or private message, additional information such as details of the problem, your name, email address, your vehicle identification number (VIN) , your phone, location (city/state) and/or the make, model and year of the vehicle. The information you provide to us will not be used for direct marketing purposes; Market studies aimed at improving services and products will only be carried out on the basis of aggregated (anonymous) data.

Please note that you should not transmit sensitive data (such as information about racial or ethnic origin, political opinions, religious or philosophical beliefs, or health) in your message. When you publish a message on the public area of a social network, everyone can read it.

    

3.2. LINKS TO SOCIAL MEDIA / SOCIAL MEDIA PLUG-INS (E.G. “LIKE” BUTTONS)

Our website includes links to social media.

In order to protect your personal data when you visit our website, we do not use social plugins. Instead, HTML links are embedded in the website, allowing for easy sharing on social media. The integration of such a link prevents a direct connection with the various social media servers when opening a page of our website. By clicking on one of the buttons, a window opens in the browser and directs the user to the website of the relevant social network where (after logging in) they can, for example, use the "I" button. like” or “Share”.

For more information on the purpose and scope of data processing and the further use of your personal data by social networks and their websites, as well as your rights and possible settings to protect your privacy , please refer to the data protection notices of each social network.

 

Facebook: http://www.facebook.com/policy.php

Twitter: https://twitter.com/privacy

Instagram: https://help.instagram.com/155833707900388

YouTube: https://www.google.de/intl/de/policies/privacy/

LinkedIn: https://www.linkedin.com/legal/privacy-policy

4. YOUR RIGHTS

As a data subject, you have a right of access, rectification, erasure (right to be forgotten), limitation of processing, portability of your data as well as the right to object to data processing. personal data concerning you which is based on Article 6(1)(e) or (f) of the GDPR or when the personal data is processed for commercial prospecting purposes in accordance with applicable law.

Please note that these rights are limited by law and that conditions are required for us to exercise them.

If you wish to assert your rights, please contact us by post at Automobiles Citroën – Customer Relations Service, Case YT 227 – 2/10 Bd de l'Europe, 78092 POISSY, or by e-mail privacyrights-citroen@mpsa.com . You will find more information online at the following address: https://citroen-fr-fr.custhelp.com/

As data controller, we may update your personal data at any time (for example, change your address).

To exercise your right to lodge a complaint (Art. 77 GDPR), please contact the Commission Nationale de l’Informatique et des Libertés, 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07, www.cnil.fr.

5. UPDATE TO THIS PRIVACY POLICY

Any future changes to this Privacy Policy will be posted on this website. We therefore invite you to consult them regularly to be aware of the modifications made to our confidentiality policy.

6. TO CONTACT US

A manager can be contacted using the following form: https://citroen-fr-fr.custhelp.com/app/ask

 

You can also contact us by post at:

 

PSA Automobiles SA

Protection of personal data

Mail box YT238

2-10 Boulevard de l’Europe

78307 Poissy CEDEX

 

Version: March 2020

See legal notices for full company details.