CITROËN GOES ELECTRIC FOR ALL

The question of daily autonomy, whether on short or long journeys, arises in the choice of an electric vehicle.

Citroën offers you the answer through a varied range to meet your needs.

The autonomy of our vehicles is given according to the WLTP protocol (Worldwide harmonized Light vehicles Test Procedures) which gives users a more precise and realistic vision of the autonomy values according to the actual use of the vehicle.

In WLTP cycle

Up to 55 km: C5 Aircross Hybrid SUV and up to 650 km in thermal mode

Up to 75 km: Citroën AMI electric

Up to 260 km: electric Citroën ë-Jumper

Up to 275 km: Citroën ë-Berlingo and ë-Berlingo Electric van

Up to 330 km: electric Citroën ë-SpaceTourer

Up to 350 km: Citroën ë-C4 electric

For more details on the range of a particular vehicle, explore the dedicated vehicle pages. Vehicle technical data sheets are also available for download.

You should also know that the actual range of your vehicle also depends on several factors:

● Speed,

● The use of heating, air conditioning,

● Your driving style,

● The load carried.

There are mainly 5 factors that impact the range of an electric vehicle:

● Speed: The faster we drive, the more electricity we consume. At 130km/h the range is divided by 2. Superchargers are available on the motorway network. Time for a coffee break or lunch and you can recover up to 80% battery life in around 30 minutes.

● Temperature:

         ø Air conditioning/Heating: There is a loss of autonomy of 10 to 30% depending on the model.

It is recommended to program the heating or air conditioning before getting behind the wheel, as long as it is plugged in. Thermal preconditioning is possible from your smartphone via the My Citroën application.

         ø Cold: Loss of autonomy of around 5% when outside temperatures are below 0°C.

● Driving Style: We observed a loss of autonomy of around 10% with sporty driving.

● The load carried: The more your vehicle is loaded (luggage, cargo) the less its autonomy will be.

● Wear: Loss of approximately 10% to 15% after 5 years of use or 75,000 km. At Citroën, the battery is guaranteed for 8 years or 160,000 km at the first expiry date and it is guaranteed for a charge of 70% of its capacity.

If you want to take a long journey with your electric vehicle, simply go to the Free2Move application and subscribe to the Charge My Car offer (€4.99/month, this offer is offered for 1 year to customers ë-C4 electric at the time of vehicle purchase).

From your smartphone, you plan your journey which specifies:

● The number of stops to be planned,

● The recharge time required at each stop,

● The estimated cost of the journey.

For electric and plug-in hybrid vehicles, a Brake mode is available:

● It allows energy to be recovered during declaration phases,

● Brake mode, combined with smooth driving, can optimize autonomy by 20% in town.

In an electric vehicle, in the same way as a conventional thermal vehicle, the electric autonomy is verified as follows:

For a 100% electric vehicle:

● The range is displayed next to the speedometer,

● Autonomy is calculated in real time, taking into account the various factors likely to impact it.

For a plug-in hybrid vehicle:

● The meter displays the remaining electrical autonomy and thermal autonomy on the same screen,

● A blue light located on the rearview mirror tells you when you are in electric mode.

You can also check, remotely, at any time the level of autonomy and the state of charge of your vehicle, using the My Citroën application.

Whether at home, at the office, during outings near your home or on longer getaways, many charging solutions exist.

At home, this is the most used charging solution: with this charging solution, take advantage of the night to recover all your autonomy. On a socket or on a Wall box, it's up to you to choose depending on the kms you cover daily, your charging possibilities outside, the one that best suits your needs.

For professionals, get help from our partners in the diagnosis and installation of charging stations depending on the size of your electric fleet, your autonomy needs, etc.

You can also find charging solutions on the street more and more easily: in town when going out, in the parking lots of shopping centers or supermarkets, etc. The Charge My Car service available on the Free2Move app will allow you to locate available terminals, guide you there and facilitate payment.

And on the motorway network you will be able to benefit from fast charging stations allowing you to recover a lot of autonomy very quickly.

The charging time depends on several factors such as the power of the battery, but above all the type of installation chosen.

Several types of terminals, domestic or public, exist with several power levels. To find out everything about the different charging solutions available and the charging time, browse the dedicated page.

For each vehicle, you have a charging time simulator available on the dedicated vehicle pages; use it to help you better choose the solution that best suits your needs.

Some examples :

SUV C5 aircross Hybrid: 100% charge (55km) in 2 hours on Wall Box 7.4 kW**

AMI electric: 100% charge in 3 hours on standard socket

ë-C4 electric: 80% recharge in 30 minutes on a supercharger*

Electric ë-SpaceTourer: 80% recharge in 30 minutes on a supercharger*

ë-Berlingo Electric van: 80% recharge in 30 minutes on a supercharger*

ë-Jumpy electric: 80% recharge in 30 minutes on a supercharger*

Electric ë-Jumper: 80% recharge in 1 hour on a supercharger**

* Charging time on a 100 kW terminal ** Charging time on a 50 kW terminal

Citroën electric and hybrid vehicles are compatible with the European standard and therefore compatible with all terminals in Europe.

Citroën electric vehicles (excluding Citroën AMI) are compatible as standard with fast charging at a 50kW terminal for ë-Jumper and 100 kW for other vehicles in the range.

You can charge your vehicle from a conventional domestic outlet, with a specific cable intended for this use. On an electric vehicle (excluding AMI) this is mainly an emergency charge because charging times are very long with this type of connection.

If you want faster charging, opt for installing a reinforced socket or a Wall box.

Some cables are supplied as standard equipment and others are specific equipment available to order as accessories.

Each charge has its own cable.

Electric and hybrid vehicles:

● Standard mode 2 cable: for use on a domestic socket.

● Reinforced mode 2 cable: for use on a reinforced socket.

● Single-phase mode 3 cable: for use on a 7.4 kW Wall Box or public terminal. On C5 Aircross Hybrid you will need to take the 7.4 kW on-board charger as an option when purchasing the vehicle.

Electric vehicles:

● Three-phase mode 3 cable: for use on a three-phase Wall Box or public terminal. You will need to take the 11 kW on-board charger as an option when purchasing the vehicle.

To create your My Citroën account, nothing could be simpler, first download the application from the App store or Play store depending on your equipment.

To register easily, bring your registration card with you. To pair your vehicle with the application and take advantage of all the features, you will need to enter the VIN number and current mileage of your vehicle.

You will find the chassis number (VIN), made up of 17 alphanumeric characters, at reference E of your registration certificate. Then easily find your mileage on the meter.

Once you have completed all this, you can benefit from the entire digital ecosystem of your Citroën and all the connected services at your fingertips.

Maintaining an electric vehicle is very simplified, which is a real advantage:

● Less frequent maintenance than on a thermal vehicle,

● No draining operation, replacement of oil filters, clutch or exhaust check,

● Less frequent workshop visits: approximately every 2 years or 25,000 km,

● A systematic diagnosis is carried out by the Citroën approved network during each vehicle service.

Whether it is an electric vehicle (excluding AMI) or a plug-in hybrid, Citroën commits to a traction battery warranty of 8 years or 160,000 km at the first expiry, for a minimum charge of 70% of its capacity.

On AMI the warranty is 3 years or 40,000 km.

The starting battery (12 Volt) is guaranteed like the rest of the vehicle.

You cannot test the battery yourself. You need a diagnostic tool that will read the fault codes and allow their analysis.

A systematic diagnosis is carried out by the Citroën approved network during each vehicle service.

For an electric vehicle, the customer can request a “battery capacity certificate” each time their vehicle is serviced if they have a service contract including maintenance.

Your handset provides you with all the information about your battery level and you have a 30 km alert for electric vehicles. In the event of a battery failure, roadside assistance is included in Citroën offers and will pick you up in less than 40 minutes on average.

Be careful not to confuse “battery failure” with power failure”:

● Battery failure:

         ø 70% of the battery capacity is guaranteed,

         ø Assistance* for 8 years or 160,000 km for at least 70% of its load capacity,

         ø Average intervention in 40 minutes.

● Power failure:

         ø Free assistance is included in service contracts and towing to the nearest terminal,

         ø You have an alert 30km before the breakdown,

         ø Average intervention in 40 minutes.

* For Citroën Ami: 3 years or 40,000 km

The STELLANTIS group has set up a process for collecting and recycling batteries from electric vehicles and hybrids in all points of sale in Europe, in partnership with recognized European recyclers.

The European Directive requires a recycling efficiency of at least 50% (related to the mass of the battery).

STELLANTIS, via its partner recyclers, ensures a recycling efficiency of at least 70%.